Terms and Conditions

Terms and Conditions

Minimum Order Price

Pochampally HWCS has set minimum order value to Rs. 1,000. This means customers cannot place the order if the order total is below 1,000.

Payment Method

Pochampally HWCS accepts only online payment through credit card, debit card. We do not accept the Cash On Delivery right now.

Shipping Policy

Pochampally HWCS provides free shipping for all E-Commerce orders across India. Following are the approximate timelines for dispatch and delivery of products.

  • Dispatch: Pochampally HWCS will dispatch products for orders received within 7 working days from the date of order. Dispatch is subject to confirmation of payment received from payment gateway/bank.
  • Delivery: We ship the products through reputed courier/cargo service providers. Expected delivery time is 7 days from dispatch within India. The delivery time may exceed for remote locations.

Cancellation Policy

Orders once placed cannot be cancelled.

Return Policy

Pochampally HWCS accepts returns only in following cases:
1. Products are received in damaged condition
2. Products received are different from those ordered

In any of these cases, customer can return the products to Pochampally HWCS. Pochampally HWCS will replace the product within 30 working days.

Customer should adhere to following guidelines for returning products:

  • Please inform Pochampally HWCS customer care through email or phone immediately on the receipt of the product about damage or problems on phone no: 08685 - 222628.
  • Please retain original packing including tags, labels and products should be returned in the same conditions as delivered. Please note that if any wear/tear, altercations to products are found which are obvious to be done by customer, return won’t be accepted.
  • Based on the instructions from Pochampally HWCS executives, customer can ship the product through courier back to Pochampally HWCS.
  • Please ship the courier to following address E-Commerce Customer Support, Pochampally Handloom Weavers Co-Operative Society, Bhodan Pochampally Main road, Pochampally, Telangana – 508284
    Contact No: 08685 - 222628
  • Please mention your name, order number and mobile number on the box Customer should intimate about the courier and tracking ID to Pochampally HWCS customer care team as soon as products are dispatched.